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12/03/2020 Cost And Fees

As you are purchasing from third party sellers, with us assisting you upon your instructions and as your authorized agent, there is a total of two payment for each purchase:

1st Payment (100% of which will be paid to your selected seller on your behalf): Product Price + China Domestic Shipping (China Express)

· Paid after checking out items from shopping cart.

2nd Payment (Paid to SGshop): International Shipping + Service Charge + Clearance Fee

· Paid upon submission for International shipping.


Product Price

The retail price of the product, which will be paid to the seller that you have selected in your discretion.

China Domestic Shipping (China Express)

This refers to the freight charges imposed by your selected seller for sending your purchased item from the seller to the logistics centre in Guangzhou, China (SGshop China Warehouse).

Note: If the sellers offer Free Shipping Fee in their Freight Policies, you will not need to pay for Chinese Domestic Shipping.

International Shipping Fee

The freight charges from the SGshop China Warehouse to your designated address in Malaysia.

Note: This freight will be charged according to the weight/measurement by per parcel under the shipping method chosen.

Express Air & Sea Shipping Rates

Economy Air & Special Air Shipping Rates (During Covid-19 Period)

Shipping Schedule Illustration (Not Applicable During Covid-19 Period)

Clearance Fee

Clearance Fee is charged at RM0.98 per parcel by SGshop for clearing each parcel of your third-party seller purchases.

Service Charge

Service Charge is paid to SGshop for appointing SGshop as your agent and using SGshop's logistics services in delivering your purchases from third-party seller. The calculation is shown as below.

Service Charge 8% = (Product Price paid to seller + China Domestic Shipping paid to seller + International Shipping + Clearance Fee) * 8%.

Remote Areas Fee

Remote Area Fee of extra RM110.00 may be incurred if the recipient's address is located in remote areas (eg. highlands, mountain areas, Malaysia-Thailand border, FELDA plantation area), including all shipping methods. 

Chargeable Weight

Your parcels will be measured/weighed per item upon arrival at SGshop China Warehouse.

Your consolidated order will be repacked and remeasured before shipping to Malaysia. Extra spaces and gaps between each parcel will be occupied. We will compare the weight taken before and after the repackaging, and charge according to the lower measurement. The chargeable weight of the consolidated order will be summed up by 1.1X to account for the extra spaces occupied between each parcel.

Volumetric Weight

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the item to ascertain which is greater; the higher weight is used to calculate the shipping fee ,no matter by air shipping or sea shipping.

The Formula

Volumetric Weight (kg) = Length (cm) * Width (cm) * Height (cm) / 5000 (For Air Shipments)

Volumetric Weight (kg) = Length (cm) * Width (cm) * Height (cm) / 6000 (For Sea Shipments)

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