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14/01/2019 SG-Care

SG-Care offers you extra care for your purchase during inspection* and shipping. Compensates the product and shipping cost in event that your purchase is lost or damages during shipment and any other problems under inspection coverage category.

Kindly take note certain issue may not be covered, do refer to Request Refund for more information.

SG-Care is charged at 5% of the total value of the item (including China Express fee).

The compensation includes:

· Full cost of item

· Full amount of International shipping fee and agent fee

Compensation is limited to RM 2,500.00. For items without SG-Care purchased, we offers free compensation up to RM100.00 per parcel.

Example - View this table (below) for a breakdown if the parcel is lost or damaged.

Product cost

Shipping fee

Service Charge

Total cost

Actual refund(RM)

w/o SG-Care

with SG-Care













* Exclusion:

Fragile Item is not included in the coverage of compensation, even if you have bought SG-Care for Fragile Item, SGshop does not hold responsibility to damage incurred during delivery process.


Please note that our inspection service does not include verifying the authenticity of a product. Accordingly, neither the logistic centre in China nor we at the SGshop are able to check on or verify the authenticity of any products that you order. You agree to fully check all information and photographs made available by the seller that you have selected, and to communicate with such seller for additional information as you may require in order to satisfy yourself on the authenticity of the products that you wish to purchase. You should also compare the prices of what is sold online with the price of similar products sold in retail shops in Malaysia, and if the prices of the online seller are very much lower than the retail shops in Malaysia, the products may not be authentic. Do not buy if you have any doubts on the authenticity of any products from any online seller. We will not be responsible for any counterfeit products, and you agree that you will bear full liability as the principal of the indemnified parties, fully defend, hold harmless and indemnify SGshop, the logistics centre in China, all directors, shareholders, employees, officers and agents of SGshop ("indemnified parties") in the event that any of the indemnified parties face a third party claim or suffer damages or incur expenses as a result of the counterfeit product ordered by you and brought in to Malaysia on your behalf by SGshop as your agent acting on your instructions, including but not limited to settlement fees, court action fees, statutory penalties, and legal fees on solicitor-client basis.

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