SmartShop Parcel information will be shown under ‘My Account’ > ‘My Order’ > ‘My Collection’.
Once purchases under SmartShop arrive at our China Warehouse, system will automatically assign ETA date and we will notify you via SMS and Email
For high value parcels, if total value of parcel exceeds RM500.00, you are required to pay the corresponding 6% GST.
If your parcels are incurred GST, the custom clearance company shall directly contact you.
Yes, you can opt for SGcare. Especially for high value items (more than RM100.00), we highly recommend you to add SGcare to your purchases as SGcare covers full compensation equivalent to the total amount of parcel, with maximum of RM2,500.00, in the event that your parcel is lost or damaged during shipment and any other problems under inspection coverage.
Yes, as long as the parcels have not been shipped out of our China warehouse. Kindly contact our customer care team for change of international shipping method.
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Yes, you can.
Parcel consolidation is not applicable to SmartShop.
SmartShop and Buy for me orders could be switched in the shopping cart. Orders under “Buy for me” will incur 1st payment and 2nd payment.Orders under “SmartShop” only incur one-time-payment, just one click to make your shopping easier!
SGshop’s SmartShop collaborate with Taobao.com and JD.com to provide better quality product, better service and one-time-payment for you.